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Operating between 8am and 6pm, Monday to Friday, the Customer Service Centre has a team of dedicated staff who provide a single point of contact for enquiries relating to the services listed below.

How to get in touch

By Phone

In accordance with Denbighshire's commitment to bilingualism, there are two Customer Service Centre numbers:

01824 706100  -  Welsh

01824 706101  -  English

By Other Methods 

• E-mail    - customerservice@denbighshire.gov.uk
• Fax        - 01824 706180
• Internet   - Online Forms
• Minicom  - 01824 706170
• All other general enquiries, please phone: 01824 706000

We can answer any enquiry on the following:- 

• Council House Repair
• Waste:                 - Abandoned vehicles    
                              - Bulky household collection
                              - Bulky trade collection  
                              - Cars for Sale 
                              - Clinical Waste  
                              - Dead Animals 
                              - Fixed Penalty service payments  
                              - Fly-tipping  
                              - Graffiti
                              - Nappy Voucher 
                              - Recycling / Composting
                              - Purchase Composters   
                              - Recycling Centres / Tips   
                              - Refuse - Alternate Weekly Collection
                              - Refuse - General Car Parks, 
                              - Refuse - Missed Collection  
                              - Sharps - Syringes / Needless
                              - Street Cleansing
                              - Trade Waste  
• Public Spaces:    -  Cemeteries 
                              -  Parks & Gardens
                              -  Play Areas
                              -  Toilets
• Planning and Public Protection: - Smoke Free
• Highway Matters: -  Bridges
                              -  Coastal Protection 
                              -  Cycle Routes 
                              -  Drainage
                              -  Flooding and Sandbags
                              -  Gritting and Snow Clearance 
                              -  Highway adoption / new developments 
                              -  Highway lighting incl. sign illumination
                              -  Highway signs, markings and barriers
                              -  Public Footpaths and bridleways  
                              -  Road & Pavement Maintenance
                              -  Road / Pathway – Other 
                              -  Streetworks
                              -  Traffic Lights & Pedestrian / Pelican Crossings
• Transportation:    -  Parking Fines & Traffic Wardens 
                              -  Fleet / Drivecare Scheme  
                              -  Public Transport 
                              -  Traffic Safety 
                              -  Road Safety 
                              -  School and College Transport  
• Job Application Form Requests: -  Resources, County Clerks, Environmental Services and Lifelong Learning (Non-School based).
• Electoral Registration & Elections.

Alternatively, if you would prefer to write to us please use this address:- 

Customer Service Centre,
Denbighshire County Council,
County Hall,
Wynnstay Road,
Ruthin,
LL15 1YN