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We are committed to ensuring our services, facilities and resources, provided by the authority, are accessible and responsive to each individual and all communities.

All customers can expect:

• Provision of services that meet their individual needs
• Courtesy and helpfulness when accessing our services
• To be listened to and their enquiry to be dealt with efficiently and correctly
• Easily identifiable Council representatives
• Provision of information that meets their individual needs
• An easy means to give feedback to the Council