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Tenancy Services

Tenancy Services is made up of different areas of expertise, including Estates Management, Allocations, Homelessness, Welfare Support Services and Maintenance sections.

Estates Management

Estates are broken down into team areas, North and South of the County.  One team is based in Brighton Road, Rhyl and the other in County Hall, Ruthin.  The areas covered by each team are as follows:

Denbighshire North

Rhyl, Prestatyn, Dyserth, Rhuddlan,
 
Denbighshire South
 
Bodelwyddan, Cwm, Waen, St Asaph, Cefnmeiriadog, Trefnant, Tremeirchion, Henllan, Bodfari, Denbigh, Aberwheeler, Nantglyn, Llanrhaeadr, Llandyrnog, Cyffylliog, Llanynys, Llanferres, Llangynhafal, Ruthin, Llanbedr, Clocaenog, Llanfair, Llanarmon, Llanelidan, Llandegla, Bryneglwys, Gwyddelwern, Llantysilio, Corwen, Cynwyd, Llandrillo, Llangollen, Betws Gwerfil Goch.

Each team is led by a Senior Housing Officer with responsibility for the provision of estate management functions.  On a day to day basis this is administered through Housing Officers, within individual areas, and their main duties include; conducting regular inspections of estates, abandoned property, occupancy checks, home visits, property viewings, assignment, succession, transfer, mutual exchange, neighbour disputes, investigating anti-social behaviour, rents/arrears control, enforcement action and giving help and advice to tenants about the terms and conditions of their tenancy agreement.

In addition, Housing Officers frequently liaise with other Council Departments and agencies such as other Local Housing Providers, Social Services, Housing Benefit, Welfare Rights, Citizens Advice Bureau and North Wales Police.