Give feedback on this pageDenbighshire County Council's commitment to providing a good customer service will be highlighted during a series of activities arranged during National Customer Service Week (October 1-7)
One of the main activities is the launch of the new look Denbighshire website, which goes online today (October 1st).
New features on www.denbighshire.gov.uk include a font size controller which makes it easier for visitors to read the contents, language option which allows users to swap from English to Welsh and vice versa, new navigation menu and contact details on each page.
Staff from the Council's Customer Service Centre and Rhyl Cash Office will be taking part in a programme of shadowing of officers from various other services, to gain a better understanding of their work. This in turn will give them a better insight into issues raised about council services by residents.
Also during October, Denbighshire's Customer Service Centre will celebrate its second birthday. Since opening on October 17, 2005 the Centre has dealt with 70,000 requests for service, set up 26,800 customer accounts and provided information on several thousand other general enquiries, ranging from council house maintenance and highways to environmental services.
Councillor Elwyn Edwards, Cabinet Lead Member with responsibility for customer service, said: 'The Council has a new Head of Customer Care in place to drive forward improvements to customer services in the county and providing those services in a way customers want, be it online via our website, face to face at our one stop shops or by phone to our Customer Service Centre.
'We welcome this nationally recognised week to highlight some of the positive action being taken to improve access to Council services and making Customer care a priority for the Authority.
“All these changes will lead to an improved service delivery to our Council Tax payers.”