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What action can I take if I am unhappy about the decision relating to my claim ?

The 'person affected' (the claimant and in limited cases the landlord) may submit an application for revision within one calendar month of the date of notification of the decision. This must include reasons why the person disagrees with the decision. Normally someone different to the person who made the initial decision on your claim, will look at your claim again, to see if a change is required.

We would then write to you to let you know the outcome of this. If you were still not happy with the decision, you have the further right of appeal to the Tribunal Service which is not part of the Council, within one further calendar month.

You can ask us for a detailed written explanation of how your benefit has been worked out at any time. But if you want to appeal, the time limits mentioned already still apply.