Emergency services


In an emergency, if someone’s life is in danger or a crime is in progress, always dial: 999.

Contacting us

You can call our customer service centre on 01824 706000 from 8:30am to 5pm. Outside of these hours, you can phone 0300 123 30 68.

If you need to speak to a duty social worker outside normal office hours, please call the emergency duty team on 0345 053 3116.


There are a number of other ways to contact the emergency services in non-emergencies:

North Wales Police: 101 or 0300 330 0101

Visit the North Wales Police website (external website)

North Wales Fire and Rescue Service Headquarters: 01745 535250

Visit the North Wales fire service website (external website)

Welsh Ambulance Services: 01745 532 900

Visit the Welsh Ambulance service website (external website)

Holyhead Coastguard operations centre: 01407 762 051

Visit the Maritime and Coastguard Agency website (GOV.UK) (external website)

Environment incidents

Please report environmental incidents to Natural Resources Wales by calling 03000 65 3000 or online.

Report an incident (Natural Resources Wales website) (external website)