Terms and conditions


Denbighshire County Council endeavours to maintain the accuracy and reliability of this website, it does not however make any representations about the accuracy, reliability, completeness or suitability of the information, products, services and related graphics contained in this website for any purpose.

Denbighshire County Council, its employees, suppliers and other parties involved in creating and delivering this website shall not be liable for any direct, indirect, incidental, special or consequential damages, loss or inconvenience caused by reliance on the contents of this website or arising from the use of this website.

Access to and use of this website is provided by Denbighshire County Council subject to the following terms and conditions:

  1. Your use of this site constitutes your acceptance of these terms and conditions which take effect from the date that you first used the site. Denbighshire County Council reserve the right to change these terms and conditions at any time by posting any changes online. Your continued use of this site after any changes have been posted constitutes your acceptance of the modified terms and conditions.
  2. Use of this website is for your own personal and non-commercial use. Materials may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal and non-commercial home use. Any other use requires the prior written permission of the Council.
  3. You agree to use the site only for lawful purposes and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party, or cause annoyance, inconvenience or needless anxiety to any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, defamatory or abusive or which may harass or cause distress, inconvenience, nuisance or menace to any person and the transmission of obscene, threatening or offensive content or disruption of normal flow of dialogue within this site.
  4. This website contains links to other sites, which may not be operated by the Council. The Council is not responsible for the content of these sites and does not accept any liability that may arise in respect of the use of such sites.
  5. The Council endeavours to ensure that all information and material on this website is correct and accurate but does not accept any liability for errors or omissions, neither does the Council warrant that the use of the site will be uninterrupted. The Council provides the material published on its website on the basis that it disclaims all warranties in respect of such material, whether expressed or implied. The Council, its employees, its suppliers and the original providers of the material accepts no liability for any direct, indirect, incidental or consequential loss of business, revenues or profits or special damage arising from the publication of the material on this website or from the use of this web site.
  6. You acknowledge that all intellectual property rights including copyright and database rights in the Council's website and its contents belong to or have been licensed to the Council who are otherwise used by the Council as permitted by applicable law.
  7. The Council has the right to edit, refuse to post or remove any material submitted or posted on this site. The Council is not responsible for neither does the Council accept any liability for any material posted on the site otherwise than by the Council. Any opinions, advice, statements, offers or other information expressed or made available by third parties on the Council's site are those of the third parties. concerned. The Council neither endorses nor is responsible for the accuracy or the liability of any such third party material.
  8. These terms and conditions are governed by the laws of England and Wales. Any dispute arising from these terms and conditions shall be exclusively subject to the jurisdiction of the Courts of England and Wales.
  9. If you find anything on this website that gives you cause for concern then please let us know.
  10. If you are dissatisfied with any part of this web site or with any of these terms and conditions of use, please discontinue use of the site immediately.
  11. If any of these terms and conditions should be determined to be illegal invalid or otherwise unenforceable, then to the extent which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
Library membership

Library membership

By joining the library, you are confirming that you have read and accept the terms and conditions of membership and agree to abide by these terms, for the duration of our contract.

General conditions of membership

  • Online membership entitles you to use our digital collections such as eBooks, audiobooks and downloads. When you join online you will be given a library ID number and PIN of your choosing, for your own personal use.
  • Full library membership entitles you to use all library services provided by Denbighshire Libraries and our partner organisations. When you have joined as a full member, you will be given a library membership card and a PIN, for your own personal use.
  • Library members are required to present their library membership card when they borrow items and use library computers.
  • As a library member you are responsible for all items borrowed on your library card, including any lost/damaged items which may need to be paid for, and for the payment of any late fees or charges accrued on your library account.
  • If the card is lost the library must be notified.
  • You are responsible for informing us of any changes to your personal details, for example change of address.
  • You reserve the right to terminate your account at any time.
  • Should you wish to cancel your library membership, you must return all items you have borrowed and return your membership card for cancellation. If there are any outstanding charges on your library account you will be expected to pay them.

Use of library computers and the internet

  • To use our public computers you must be a full member of the library and always have your library card and PIN with you. Library members’ Internet access is not transferable to any other person.
  • If you are under 14 years old you will receive a consent form for internet use, for your parent or guardian to sign.
  • Children under 11 years old may not use library computers unless they are accompanied by their parent or guardian.
  • It is the parent or carer’s responsibility to monitor and manage use of the Internet and library computers by children in their care. If you are concerned about the content your child may access using a library computer we request that parents/carers accompany children on their library visit.
  • Internet access is filtered; and all access is recorded and logged. The specific content of any transactions will not be monitored unless there is a suspicion of improper use.
  • Illegal or unlawful violations of the Acceptable Use Policy may be referred for legal action or to the police.
  • You must agree to adhere to our Acceptable Use Policy in order to start your computer session

Data Protection and the retention of personal data

Denbighshire County Council respects your right to privacy and is committed to protecting it in accordance with the Data Protection Legislation. 

The information you provide us when you join the library is necessary for the performance of the contract between us. Failure to supply this information may result in the termination of our contract.

The Library Service Privacy Notice explains how we use any personal information we collect about you when you use our services.

We will not keep your information any longer than necessary, except where required by law.

The retention schedules for how long we keep different types of information, are as follows:

User account management

What we hold: personal data held in library account on Library Management System database (If the account is inactive for a period of 24 months, the account will be closed and the data deleted).

Duration: end of membership contract plus 1 year

What we hold: users with items / charges outstanding on their account at contract end.

Duration: end of membership contract plus 6 years

What we hold: library user loan history

Duration: end of membership contract plus 1 year

Library user computer use

What we hold: personal data held on Library Management System database.

Duration: end of membership contract plus 1 year

What we hold: session data held in PC Management Software.

Duration: 3 years then data anonymised for 2 years then deleted.

What we hold: library user internet history. Anonymised data held for a temporary period to assist in the detection of misuse.

Duration: 1 month

What we hold: print jobs in the print management module

Duration: 1 previous job on the same PC

Right to be forgotten

Data will be deleted on request, if there is no service or legal requirement to retain the data.

What we hold: session data held in PC Management Software.

Duration: deleted after 90 days.

Monitoring use and breaches of terms

What we hold: users who have been banned from accessing services in accordance with our exclusion policy.

Duration: end of membership contract plus 6 years

Data associated with an indefinite ban will be held in accordance with any legal obligation.

Library led activities

What we hold: if you have registered to regularly attend a library led activity e.g. Reading Group, Bookstart rhymetimes

Duration: current year plus year or end of membership contract plus 1 year

Failure to comply with these terms and conditions may result in the suspension or cancellation of your library membership.

These terms and conditions are made under the Public Libraries and Museums Act 1964.