Support for people who are deaf or hard of hearing
We provide support for people who are deaf or hard of hearing.
Hearing aids
If you are having trouble with your hearing and haven’t been assessed for hearing aids, you should contact your GP so that any medical conditions can be resolved and you can be referred to the Audiology Clinic if appropriate. The Audiology Clinic can refer you directly to us if needed.
Servicing hearing aids
If you wear hearing aids these should be serviced every 6 months in the Audiology Clinic.
View contact details for the Audiology Service in North Wales (external website)
Ear wax
Ear wax is recognised by NHS Wales as a common health issue. It can lead to discomfort and pain, or difficulties with hearing.
View guidance from Welsh Government about self-management of Ear Wax (external website)
Support we provide
We provide a wide range of support to people with sensory loss including:
We have different teams that provide support for adults, children and young people.
Support for adults
For support with sensory loss for adults (people aged over 18 years old), please contact SPoA.
Call us on 0300 4561000 during the times below:
- Monday: 8:15am to 5:45pm
- Tuesday: 8:15am to 5:45pm
- Wednesday: 8:15am to 2pm and 3pm to 5:45pm
- Thursday: 8:15am to 5:45pm
- Friday: 8:15am to 5:45pm
- Saturday: 10am to 4pm
- Sunday: 10am to 4pm
- Bank holidays (except Christmas Day and Easter Sunday): 10am to 4pm
If you need to speak to a duty social worker in an emergency outside of these hours, you can phone 0345 053 3116 (calls to this number cost you 2 pence per minute plus your phone company’s access charge).
Contact SPoA online
Support for children and young people up to 18 years old
To get support with sensory loss for children and young people up to 18 years old, please contact Families First.
There is specialist equipment available to help people with sensory loss to remain independent. Some of the equipment may be provided as part of your specialist assessment or rehabilitation training.
We also have a Sensory Resource Room with equipment on display and information and advice on where to purchase specialist items. Visits to the Resource Room are by appointment only.
Find out how to get our support
Sensory loss affects people in different ways and we aim to work with you to help you adjust to any emotional changes you may be experiencing.
Find out how to get our support