Houses in Multiple Occupation (HMO)
A house in multiple occupancy (HMO) is a property rented to at least three people who are not from the same ‘household’ (e.g. family).
Guidance for HMO tenants
If you have symptoms of Coronavirus, then all household members must stay at home and not leave for 10 days. Find out about the symptoms and use the NHS Wales Coronavirus Symptom Checker (external website).
Your landlord is still responsible for keeping your home safe and in good repair, even during this pandemic. If you have a problem with your home, you should tell your landlord or letting agent.
View Welsh Government guidance on repairs to your rented home (external website)
If someone is unwell in a HMO where there are shared spaces, they should:
- minimise visiting shared spaces such as kitchens, bathrooms and sitting areas
- keep shared spaces well ventilated
- keep 2 metres from other people
- use a separate bathroom if possible (the bathroom should be cleaned and disinfected using regular cleaning products before being used by anyone else)
- use separate body and hand towels from other people.
- avoid using shared kitchens whilst others are present.
- take meals back to their room to eat and use a dishwasher (if available) to clean and dry crockery and cutlery
Guidance for HMO landlords
Landlords will not be able to commence eviction proceedings for six months. Evictions, other than through a Court Order, are not lawful. We may consider prosecuting landlords who attempt to illegally evict or harass tenants.
If your tenants have to self-isolate, this will obviously be a difficult and stressful time so you should encourage them to plan ahead to help make it easier, this should include:
- Considering what they are going to need in order to be able to stay at home full 10 days
- talking to their employer, friends and family to ask for their help to access the things they will need to make their stay at home a success
- planning how to get access to food and other supplies such as medications required during this period
- creating a contact list with phone numbers of neighbours, schools, employer, chemist, NHS 111
- setting up online shopping accounts if possible
- asking friends or family to drop off anything needed or order supplies online, but make sure these are left outside the home for them to collect
- making sure that they keep in touch with friends and family over the phone or through social media
- thinking about things they can do during their time at home.
Please contact us if you would like more information.
For the latest information about our services and advice please visit denbighshire.gov.uk/coronavirus
There are different types of HMO properties: those which share facilities like the bathroom and kitchen; self-contained flats, and those which include a mixture of shared and self-contained units.
A HMO that falls under the Mandatory Licensing Scheme must have a licence if:
- it has three or more storeys AND
- there are five or more tenants living there AND
- they form more than one household
- with or without shared facilities (bathroom and kitchen)
Under our Additional Licensing Scheme, there are slightly different criteria for properties in Denbigh, Llangollen, Prestatyn and Rhyl. An HMO property in Denbigh, Llangollen, Prestatyn and Rhyl must have a licence if:
- there are three or more tenants living there AND
- they form more than one household, with or without shared facilities (bathroom and kitchen)
- they form more than one fully self-contained household, but do not meet the 1991 Building Regulations AND where less than two-thirds of the self-contained flats are owner occupied.
How to apply for a HMO licence
It is the responsibility of the landlord or manager of the property to apply for a HMO licence.
Before you complete the application, please read the guidance notes.
Houses in Multiple Occupation licence application guidance (PDF, 204KB)
To apply for a HMO licence, please download and complete an application form and return it to the address on the form.
Houses in Multiple Occupation licence application form (PDF, 688KB)
A HMO licence is valid for up to 5 years. You will need to apply for a new licence at the end of this period.
How much does it cost?
Licenses last for 5 years and costs are based on the number of storeys a building has and the number of habitable rooms inside it. A habitable room would be bedsit, separate living room or bedroom.
A basic fee of £820 is worked out on the cost for 5 habitable rooms in a building of 3 or more storeys.
There is an additional charge of £30 for each habitable room for properties that have between 6 and 10 habitable rooms.
For properties with 11 or more habitable rooms, there is an additional charge of £40 for the 11th habitable room and above.
In summary the proposed fees for HMO licensing are as follows:
HMO licensing fees for 5 years based on a building's number of habitable rooms and storeys
|Number of rooms||3 Storeys||2 Storeys||Single storey|
|5 or fewer
Example cost break-down
A 3 storey property with 5 habitable rooms with a fee of £820 for five years will cost:
- £164 per habitable room for 5 years
- £32.80 per habitable room a year
- 63 pence a week for each habitable room
Additional discounts available on first application
There is a £200 discount if the full application is received within 8 weeks of being notified about the licensing requirement.
Charitable organisations only pay 50% of the original fee.
Renewing a licence
You can get a 50% discount on the fees shown above when a renewing an existing license, so long as you return the full application (see the checklist on page 2 of the application form) at least 8 weeks before the current license expires.
This gives us enough time to process the application, which includes carrying out a full HHSRS inspection, issuing notice of proposal and notice of decision to grant a licence before the old licence expires and the new one has to be issued. Renewals do not qualify for any “additional discounts”.
Change of HMO ownership
Licenses are not transferable to another person or property and fees are not refundable. If the property were sold on as a HMO, the new landlord will need to apply for a new licence, the fee structure remains unchanged in such circumstances.
You can either pay in full when you make the application or in two instalments:
- instalment 1: 50% of the fee to be paid on application
- instalment 2: the remaining 50% of the fee to be paid once the Property Licence has been granted.
As described above, the total amount payable will be the 5 year license fee (based on the number and storeys and habitable rooms in the building), minus any discount.
Example: first application for a 3 storey property with 5 habitable rooms
- Five year license fee: £820
- Discount for submitting full application within 8 weeks of notice: £200
- Total fee payable: £620
Example: application renewal for a 2 storey property with 12 habitable rooms
- Five year license fee: £850
- 50% discount for submitting full application 8 weeks before current license expires: £425
- Total fee payable: £425
Example: first application by a charitable organisation for a 3 storey property with 20 habitable rooms
- Five year license fee: £1,370
- 50% discount for charitable organisations: £685
- Total fee payable: £685
How to Pay
Over the phone
You can pay over the phone with a credit or debit card by contacting Finance on 01824 706417. Please quote H520019562 (Additional Licence), or H520019424 (Mandatory Licence) and the property address.
Payment can also be made by a BACS transfer using the following details:
- Account number: 22837469
- Sort Code: 54-41-06
To ensure the payment reaches our account, you must provide the following information in the BACS reference field:
- Cost code - H520019562 (Additional Licence), or H520019424 (Mandatory Licence)
For example, a Mandatory HMO Licence application for 26 Fox Street, Rhyl, LL18 1ZP would have the following reference: H520019424 LL181ZP
Please notify us when you have made a payment by calling 01824 706389 or emailing firstname.lastname@example.org.
We are responsible for enforcing HMO standards. If you live in a HMO and feel there are any unreasonable hazards which your private landlord is not dealing with, please report it.
HMO licensing register
We keep a public register of all the properties in Denbighshire which are listed as houses in multiple occupancy.
Houses in Multiple Occupation licensing register (PDF, 81KB)
If you have any enquiries about a property which has been licensed, or a property that you feel should be registered and is not, please contact us.
Houses in Multiple Occupation licence conditions (PDF, 610KB)